Shipping & Returns

We're here to take care of you

Shipping

Sentrym customers can enjoy free shipping, free returns & always awesome customer service!

USA

48 Contiguous States

Free 1-3 Day Shipping

Free

Express 1-2 Day Shipping

$20

Non-Contiguous States*

Express 1-2 Day Shipping

$50

* AK, GU, HI, MH, PR, AF

Outside North America?

We do ship to addresses outside of North America. To request for a custom shipping quote, please contact us at support@sentrym.com. We ship via FedEx with tracking.

Custom Quotes Available

Standard 6-12 Day Shipping

Custom

Canada

BC, AB, SK, MB, ON, QC

Free 1-3 Day Shipping

Free

Express 1-2 Day Shipping

$20

NT, YT, NU, NL, PE, NS, NB

Standard 4-8 Day Shipping

$20

Express 1-3 Day Shipping

$40

All orders will be fulfilled after 1 business day, but may take up to 3 business days. All orders, unless via postage or otherwise stated in the shopping cart by the customer, are Signature-Required Delivery. Please note we do not ship to PO boxes. For remote locations, it may take up to 3-4 extra business days for shipments.

Questions? Contact us - our team is always here to help.


Warranty

All products are covered under our 1-year limited warranty, unless otherwise stated:

What it covers:

  • Manufacturer defects
  • Cost of product delivery

What it doesn't cover:

  • Any damage caused by physical, fire, water & misuse
  • Items that have been tampered with
  • Theft or vandalism
  • Cost of sending back the item

Extended Warranty

An additional 180 days of warranty can be provided through our Customer Review Program. Please contact us for more information.


Returns & Refunds

If your product is defective, damaged or incorrect, return shipping costs will be entirely paid for by us.
For all other cases, unless agreed upon, customers will be responsible for the cost of the return shipping in addition to a restocking fee. We do not refund shipping fees.

Our Return Policy:

  • For orders within 30 days of purchase, we can issue refunds for the amount paid to the original payment method that was used at time of purchase, minus the shipping fee, 3% processing fee & any custom duties and taxes.

Missing Items:

  • Cost will be deducted from the refund accordingly

Questions? Contact us - our team is always here to help.