Shipping & Returns

We're here to take care of you

Shipping

Sentrym customers can enjoy free shipping, free returns & always awesome customer service!

USA

48 Contiguous States

Free 1-3 Day Shipping

Free

Express 1-2 Day Shipping

$20

Non-Contiguous States*

Express 1-2 Day Shipping

$50

* AK, GU, HI, MH, PR, AF

Canada

BC, AB, SK, MB, ON, QC

Free 1-3 Day Shipping

Free

Express 1-2 Day Shipping

$20

NT, YT, NU, NL, PE, NS, NB

Standard 4-8 Day Shipping

$20

Express 1-3 Day Shipping

$40

All orders will be fulfilled after 1 business day, but may take up to 3 business days. All orders, unless via postage or otherwise stated in the shopping cart by the customer, are Signature-Required Delivery. Please note we do not ship to PO boxes. For remote locations, it may take up to 3-4 extra business days for shipments.

Questions? Contact us - our team is always here to help.

Outside North America?

We do ship to addresses outside of North America on a case-by-case basis. To get a custom shipping quote, please contact us at support@sentrym.com.


Warranty

All products are covered under our 1-year limited warranty, unless otherwise stated:

What it covers:

  • Manufacturer defects
  • Cost of product delivery

What it doesn't cover:

  • Any damage caused by physical, fire, water & misuse
  • Items that have been tampered with
  • Theft or vandalism
  • Cost of sending back the item

If you request a return label within 30 days of purchase, we will cover the cost of return & shipping.

Extended Warranty

An additional 180 days of warranty can be provided through our Customer Review Program. Please contact us for more information.


Returns & Refunds

If your product is defective, damaged or incorrect, return shipping costs will be entirely paid for by us.
For all other cases, unless agreed upon, customers will be responsible for the cost of the return shipping in addition to a restocking fee. We do not refund shipping fees.

Restocking Fee:

  • Buyer's Remorse: Free returns within 30 days provided if item is sealed & unopened
  • Opened/Like New Conditions: Flat $15 USD for all returns

Missing Items:

  • Cost will be deducted from the refund accordingly

Questions? Contact us - our team is always here to help.